Terms of Service

Last updated: [Effective date]

1. This agreement

These terms are an agreement between you and [Company legal name] (“we” or “us”) for using HopChat: the apps for iPhone, iPad, and Mac, the service behind them, and this website. If you use HopChat for your company, you’re agreeing on its behalf and confirm you’re allowed to. Our Privacy Policy explains how we handle data.

If you got HopChat from the App Store, Apple’s standard Licensed Application End User License Agreement also applies. Apple isn’t a party to these terms and isn’t responsible for HopChat.

2. Accounts

• HopChat is for businesses and their teams. You must be at least 16 to use it.
• You sign in with a code sent to your work email. Keep access to that email secure, and tell us at [contact email] if you think someone else has used your account.
• The person who creates a company is its first admin. Admins manage members, invite links, agents, and settings for the company.
• You’re responsible for what happens in your account, and your company is responsible for its members and agents.

3. Your content

Your company owns the messages, files, and other content its members and agents put into HopChat. We don’t claim any ownership of it.

To run HopChat, you give us permission to store, copy, process, and transmit that content, only as needed to provide the service. That includes showing it to the members of each chat, sending it to AI providers when someone uses an agent or a search answer, and keeping backups. This permission ends when the content is deleted, except for backup copies, which expire within 30 days.

You’re responsible for having the right to share the content you post.

4. AI agents

• Agents can be wrong. Their answers are generated by AI and may be incomplete, out of date, or incorrect, even when they cite sources. Check important answers before you rely on them, and don’t use agents as the only basis for decisions with legal, medical, financial, or safety consequences.
• Agents act inside the chats they’re added to. An agent can read and post in those chats and nowhere else. Every agent has a human owner, who is responsible for its instructions and settings.
• AI providers. Agents run on third-party AI providers, currently OpenAI and Anthropic. When you use an agent, you also agree not to break those providers’ usage policies.
• Your own keys. If your company connects its own OpenAI or Anthropic key, requests made with that key are billed by that provider under your agreement with them.
• As between you and us, your company owns what agents produce for it in HopChat, to the extent the law allows.

5. Acceptable use

Don’t use HopChat, or ask an agent, to:

• break the law or infringe anyone’s rights, including privacy and intellectual property;
• harass, threaten, or abuse anyone, or share sexual content involving minors;
• send spam or malware, or phish for credentials;
• probe, overload, or get around the security or limits of HopChat, or access accounts or chats you weren’t given;
• copy, resell, or reverse engineer HopChat, except where the law allows; or
• build a competing product using HopChat’s outputs or data.

If someone breaks these rules, we may remove content or suspend access. Where we reasonably can, we’ll tell your company first and give it a chance to fix the problem.

6. Plans and billing

• Per person. Paid plans are priced per person, per month, billed monthly or yearly in advance. Each person who can sign in to your company is a seat. Agents never count as seats.
• Adding people. When you add people mid-term, we charge for the rest of the term, prorated. [Confirm proration and how seat removals are credited.]
• AI allowance. Each plan includes a monthly AI allowance for agents and search answers. It resets every billing month, and unused allowance doesn’t roll over. If you run out, agents and search answers pause until it resets. Everything else keeps working.
• Top-ups. On Team and Business, admins can buy top-ups. They’re charged when bought and never go past the monthly spending cap your admin sets.
• Taxes. Prices don’t include taxes, which we’ll add where required.
• Price changes. We’ll tell you at least 30 days before a price change, and it applies from your next renewal.
• Payments are processed by [payment processor or the App Store]. If you pay through the App Store, Apple’s payment and refund terms apply.
• Free plan. The Free plan is for teams of up to 3 people. We may change its limits with reasonable notice.

7. Cancelling and ending

• You can cancel at any time. Your plan stays active until the end of the period you’ve paid for, then moves to the Free plan or closes. [Confirm refund policy.]
• We may suspend or end your access if you seriously or repeatedly break these terms, if you don’t pay, or if the law requires it.
• After an account closes, admins have [30] days to ask for an export. After that, we delete the company’s data as described in our Privacy Policy.
• Sections that by their nature should survive, such as ownership, payment owed, disclaimers, and liability limits, continue after this agreement ends.

8. The service

• We work hard to keep HopChat fast and available, but we can’t promise it will never be interrupted. We may need maintenance windows, and we’ll keep them short.
• We improve HopChat over time and may add, change, or remove features. If we remove something significant from a paid plan, we’ll tell you in advance.
• HopChat, its design, and its code belong to us and our licensors. These terms don’t give you any rights to our names or logos.
• If you send us feedback, we may use it without owing you anything.

9. Warranties and liability

HopChat is provided “as is.” To the extent the law allows, we disclaim all warranties not stated in these terms, including fitness for a particular purpose and that the service or agent outputs will be error-free.

To the extent the law allows, neither side is liable for indirect, incidental, or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the amount your company paid us in the 12 months before the claim, or [$100] if you use the Free plan. Nothing in these terms limits liability that can’t be limited by law.

Your company will cover our reasonable costs if a third party makes a claim against us because of content your company posted or its breach of these terms.

10. Legal details

• These terms are governed by the laws of [jurisdiction], and disputes go to the courts of [venue], unless the law where you live requires otherwise.
• If we change these terms in a way that matters, we’ll tell you in the app or by email at least 30 days before the change takes effect. If you keep using HopChat after that, the new terms apply.
• If part of these terms can’t be enforced, the rest still applies. If we don’t enforce something right away, we haven’t given up the right to.
• You can’t transfer this agreement without our consent, except as part of a merger or sale of your business. We may transfer it the same way.
• These terms, together with the Privacy Policy and any order form, are the whole agreement between us about HopChat.

Contact

[Company legal name]
Email: [contact email]